Domestic orders typically ship within 24-48 hours and arrive within 2-5 business days. International orders may take 7-14 business days depending on customs processing. All products are shipped with temperature in mind to preserve product integrity.

Contact us immediately at team@retaonelabs.co.uk if you need to change your shipping address. Changes can only be made before your order has been processed for shipment (within 24 hours of order placement). Due to the sensitive nature of our products, we cannot redirect packages once they are in transit.

You will receive a tracking number via email once your order ships. You can track your package through the shipping carrier’s website. For orders requiring signature confirmation, please ensure someone is available to receive the package.

No, we do not store credit card information on our servers. All payment processing is handled through secure, PCI-compliant payment processors to ensure your financial information remains protected.

Yes and No, depending on product availability we might ship your order in multiple shipments. If you have any questions feel free to reach out to our support team for further assistance.

Unfortunately, once an order is placed, we’re unable to apply the discount code retroactively. Our system doesn’t allow modifications to processed transactions without incurring extra charges. Feel free to use the discount code for your next order.

Current stock levels are displayed on each product page. Our inventory is updated in real-time. If a dosage shows as “out of stock,” you can sign up for restock notifications.

Due to the nature of our products, we typically will ship through carriers like UPS and Fedex due to this we recommend to list a physical address to not delay your order.

Due to the nature of peptides, we do not accept returns once products have shipped. However, we offer our 100% Quality Satisfaction Guarantee – if independent lab testing shows our product doesn’t meet stated purity specifications, we provide full refund plus replacement.

Contact us immediately at team@retaonelabs.co.uk with photos of the issue. We will provide immediate replacement shipments for any errors or damage on our part.

Orders can be cancelled or modified within 2 hours of placement. After this window, orders enter our fulfillment process and cannot be changed. Contact team@retaonelabs.co.uk immediately for urgent modifications.

Submit independent laboratory analysis results showing our product doesn’t meet stated specifications within 30 days of delivery. Include your order number, batch number, and official lab report. We’ll process refund and replacement upon verification.

Damage includes: broken vials, compromised seals, leaked contents, missing ice packs, or evidence of temperature exposure during shipping. Contact us within 24 hours of delivery with photos for immediate resolution.

All RetaOne Labs peptides are supplied as a lyophilized (freeze-dried) white powder in sterile glass vials. Each vial contains the stated amount with 99%+ purity guaranteed.

Store lyophilized peptides at -20°C (freezer) for long-term storage or 2-8°C (refrigerator) for short-term use (up to 30 days). Once reconstituted, store at 2-8°C. Protect from light and avoid repeated freeze-thaw cycles.

Each vial includes a unique batch number that corresponds to specific manufacturing and testing documentation. This number allows us to provide Certificate of Analysis (COA) and track quality control data for your research records.

We do not include supplies such as Bacteriostatic water, syringes, and other research supplies. You will have to purchase these materials separately from us or any other reputable vendor.

Every batch undergoes comprehensive testing including: Analysis for purity verification (99%+ guaranteed) Mass spectrometry for molecular confirmation Sterility testing for contamination Third-party laboratory verification

We guarantee 99%+ purity on all products. If independent testing shows otherwise, we provide full refund plus replacement product. Our guarantee is backed by comprehensive quality control and third-party verification.

Every single batch is tested before release. We maintain continuous quality monitoring with random batch retesting and stability studies to ensure consistent product quality throughout shelf life.